Delivery Terms

We deliver to Slovakia, Czechia, Germany and Austria. Other EU countries by individual arrangement — reach out via the contact form.

We ship via the carrier Packeta — to the address you provide or to a pick-up point. By arrangement, you can also collect your order in person at our workshop in Zbyňov (Športová 120/36).

Shipping is a flat rate based on the destination country and is always shown at checkout before you place the order. The free-shipping threshold counts the price of the goods; gift vouchers are not included. Cash on delivery (Slovakia and Czechia only): €1.00 surcharge. Delivery times are approximate and run from dispatch of the parcel.

Every piece is made for you. We prepare a preview for your approval within 48 hours. Production and dispatch within 2–3 business days of preview approval, followed by the carrier’s delivery time (approximate times in the table above).

At busy times (before Christmas) it takes 4–6 business days. The current production time is shown on every product in the shop.

• Right after you place your order, you receive a confirmation by e-mail.
• Once your payment is received, we confirm it by e-mail.
• If you leave the box ticked at checkout, we e-mail you about production progress — the design for approval and the dispatch of your parcel.
• You can follow your order at any time via the “Track order progress” link.
• The tracking number is sent to you directly by the carrier (by text message or e-mail).

We pack and ship the finished piece. If you send a gift straight to the recipient, the parcel contains no prices — the invoice comes to your e-mail, and shipping is calculated by the recipient’s country.

An electronic gift voucher (€30, €50 or €100) is delivered by e-mail as an attachment (PDF) within a few minutes of payment — nothing is posted, so there is no shipping charge. A gift voucher can be paid only by card or PayPal. The voucher is valid for 24 months.

You can pay by bank transfer (SEPA), card (Stripe), PayPal or cash on delivery. Cash on delivery is available only for delivery to Slovakia and Czechia, with a €1.00 surcharge; you pay the amount upon receipt of the parcel. A gift voucher can be redeemed only when paying by card or PayPal.

The risk of damage to the goods passes to you upon receipt. We recommend checking the parcel on delivery; if the packaging is visibly damaged, report it to the carrier and write to us as soon as possible. Your statutory rights remain unaffected.

If a piece arrives damaged, it is a defect and you have the full right to file a complaint. E-mail us at info@luxatrium.sk with your order number, a description of the damage and photos. We will confirm receipt of the complaint and resolve it within 30 days at the latest. Details: Complaints Policy.

Every piece is covered by our satisfaction guarantee.

Personalised pieces (photo engraving from your photo, names, dates, custom texts) are made to order, so the right to withdraw from the contract within 14 days does not apply to them (Section 7(6)(c) of Act No. 108/2024 Coll.). Your right to file a complaint about a defective piece remains. For goods that are not made to order, you may withdraw within 14 days without giving a reason. Details and procedure: Returns.